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VIRGIN NIGERIA Role Profile

Role Title Manager In-flight Services

Reporting to Director Customer Services

Role purpose To plan and manage the entire process of provisioning and delivery of premium
world class onboard products and services to all classes of passengers flying Virgin Nigeria Airways within a defined budget.

Main areas of responsibility
Strategic
Responsibilities
• Approves the selection and appointment of nominated 3rd party caterers and suppliers.
• Formulate strategies relating to product development & food safety due diligence, cabin presentation and equipment logistics managing the implementation in line with agreed objectives.
• Approves the airlines food safety policy ensuring it is in line with changing legislative and business industry requirements.
• Initiates and completes the process of agreement contract signing off by 3rd party caterers working closely with Legal department as well as Ground Services Contracts manager.
• Prepares Direct Operating Costs and Overheads for In-flight Services department in agreement with Director of Customer Services.
• Responsible for adherence to defined budgets for In-flight Services Department ensuring actual spend is in line with set budget.

operational responsibilities
• Signs off all In-flight Services handbooks, manuals and procedures.
• Oversees the setting up of Service Delivery Levels with 3rd party contractors.
• Directs and manages In-flight Services involvement in projects in line with business strategies of the airline as appropriate.
• Sets, agree and ensure specified timescales are met for project implementation
• Oversees the planning of annual stock/equipment requirement based on projected fleet expansion and new route roll outs.
• Responsible for managing Virgin Nigeria Airways In-flight Services
contracts with 3rd party contractors
VIRGIN NIGERIA Role Profile
Management
Accountability
• Establish an interactive and working partnership with the LOS contractors at Senior Management level and Overseas Station Managers to ensure effective delivery of the onboard cleaning and onboard product services.
• Manages the adherence of all nominated 3rd party suppliers and contractors to all Virgin Nigeria Airways policies and procedures as well as their fulfilling of contractual obligations.
• Validates the periodic review of stowage allocations carried out on all aircraft by Interior Stowage Controller, highlighting opportunities to increase space and reduce weight in line with agreed objectives.
• Oversees the planning and management of audit process for aircraft cleaning, provisioning of cabin products, media and newspaper services.
• Oversees In-flight Services support of Virgin Nigeria Airways fleet expansion as well as introduction of new aircrafts and launching of new routes.
• Sets and manages objectives for In-flight Services department in line with the business strategies of the airline, ensuring expectations and accountabilities are clearly defined and understood.
• Evaluate resource requirements for the department in line with airline size, new routes and services, reviewing role profiles regularly and undertaking recruitment when necessary.
• Supports EIS of new aircraft as well as fleet expansion from an In-flight Service point as the need arises.

Contacts
External Internal All In-flight Services 3rd Party Contractors [Caterers and Cleaners] at Corporate and Senior Manager Level, External 3rd party consultants, Airport Authorities, Agencies and Professional bodies. Cabin Services, Finance, Commercial, Customer Relation, Ground Services, Flight Operations, Product and Design, Procurement, Sales and Revenue, Marketing, Outstation Managers, Country Managers, VAA In-flight Services

VIRGIN NIGERIA Role Profile
Role Related Expertise at selection – Qualifications, skills and knowledge required
• Educated to degree level or equivalent in Food Technology/Home Economics/Hospitality
Management or related subject.
• At least 8 years industry experience in a related role with experience of supervising/ managing
people.
• Ability to perform in a stressful environment with multiple tasks and critical decision making.
• Computer literacy, proficiency in Integrated Excel Spreadsheet, and working knowledge of
computer based operation tools is a must.
• Must have a comprehensive understanding of Food Safety/Hygiene practices as well a Product Development.
• In-depth knowledge of management practices within the Airline Industry will be an added advantage.
• High level of analytical and numerical skills
• Effective Time management, planning and organizational skills.
• Experience in managing budgets.
• Experience in multi-site management
• Valid International Passport
• Computer literate and proficiency in Microsoft Excel
• High level of analytical and numerical skills
• Strong negotiating and relationship management skills
• Excellent time management, planning and organisational skills
• Ability to travel at short notice

Closing date for all applicants is Wednesday November day 28 28, 2007

Only short listed applicants will be contacted